Refund and Return Policy

Thank you for shopping at 1st 1st Choice Holdings ChannelX. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.

  1. Returns

    You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

    Certain items are not eligible for return, including:

    • Perishable goods
    • Personalized items
    • Sale items

  2. Return Process

    To initiate a return, please contact us through our website contact form with your order number and reason for the return. We will provide you with instructions on how to return the item.

    You are responsible for paying the return shipping costs. We recommend using a trackable shipping service to ensure that we receive your returned item.

  3. Refunds

    Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process a refund to your original method of payment within 7-10 business days.

    Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  4. Exchanges

    If you would like to exchange an item, please contact us through our website contact form. Exchanges are subject to product availability. You are responsible for paying the shipping costs for the exchanged item.

  5. Damaged or Defective Items

    If you receive a damaged or defective item, please contact us within 7 days of delivery. We will provide you with instructions on how to return the item for a replacement or refund.

    We may require photos of the damaged or defective item to process your claim.

  6. Cancellations

    You may cancel your order within 24 hours of placing it. To cancel your order, please contact us through our website contact form. If your order has already been shipped, you will need to follow the return process outlined above.

  7. Contact Us

    1st Choice Holdings 1515 Aurora Drive
    San Leandro, CA 94577

    If you have any questions or concerns about our Refund and Return Policy, please contact us through our website contact form.

This Refund and Return Policy is subject to change without notice.

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